Help Desk Supervisor

March 23, 2007

Basic Function and Responsibility
The primary responsibility of this position is to take care of the day-to-day computer problems and supervise student help desk employees.

Characteristic Duties and Responsibilities:

  • Perform routine installation, maintenance, and support of hardware and software on desktop computers
  • Troubleshoot non-routine computer problems
  • Perform routine IT website content updates
  • Perform routine Spam Filtering Server updates
  • Train users in the use of common software programs
  • Help IT Director implement IT projects
  • Provide and organize game day support for statistics & scoreboard machines
  • Provide on-call support during the non-business hours of the week

Supervision Received:
Direction is received from the Athletics Information Technology Director.

Required Qualifications:

  • Bachelor’s degree in Management Information Systems or Computer Science, or related field or an equivalent combination of education and related work experience.
  • Knowledge of Windows XP machines and application configuration
  • Website design experience using Dreamweaver, FrontPage, and/or SharePoint Designer
  • Knowledge of MS Office 2003 and 2007
  • Excellent troubleshooting skills
  • Skilled in providing excellent customer service
  • Good interpersonal, verbal and written skills, systematic, forward-thinking, and self-motivated.
  • At least one year of IT Support Services experience.

Preferred Qualifications:

Knowledge of Microsoft Office 2007 and Windows Vista machines and application configuration Microsoft Certified Professional, A+ Technician, Network+ Technician 3+ years of IT Support Services experience.

Salary: Minimum of $30,908 to commensurate

Start Date: Approximately June 1, 2007

Application: To apply for this position, visit our website at and search for Requisition #53810. Screening will start immediately and continue until the position is filled.

The University of Iowa is an Equal Employment Opportunity/ Affirmative Action Employer. Women and minorities are encouraged to apply.
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