Step #1: Download

Add your mobile ticket to your Apple or G Pay wallet by tapping the link you received via email or text message. Next, tap on GPay-Save to Phone or Add to Apple Wallet. Do this as soon as possible to receive important game updates like changes to start time or venue

Step #2: Access

As you approach the entrance, open your Apple or G Pay wallet, and select the ticket. Some iPhones will notify you to access your ticket. In that case, tap on the notification to pull up your ticket

Step #3: Scan

At the gate, present your ticket to the attendant by holding your phone close to the scanner. If you have multiple tickets for the event, swipe left or right to view each ticket

FAQ

Why are we moving to digital ticketing?

Digital Tickets will provide a safe and contactless environment for our fans. Digital ticketing also provides:

  • Quick and easy entry to all venues using your mobile phone or a smart device
  • Instant access to all your season tickets through the Hawkeyesports.com
  • The ability to manage, transfer and sell your tickets at any time
  • Reduced risk of lost, stolen, counterfeit or forgotten tickets
How does mobile ticket delivery work?

Beginning with the 2020 season, tickets for all Hawkeye Athletic games will no longer include a printable PDF option. This decision was made to move to a contactless entry for the safety of our fans.  Mobile ticketing will also protect the integrity of your tickets and to prevent fraud and counterfeit problems that often accompany PDF tickets. Printed PDF tickets WILL NOT be accepted at any Iowa Athletics venues for admittance. This year, all season tickets and single-game tickets are fully digital and only accessible via your mobile device. Your phone is your ticket!

What if my guest(s) and I arrive to the venue at different times?

Each person entering the stadium will need a ticket to get in. You can transfer each member their ticket individually prior to your arrival.

What if my smartphone or if my phone battery dies on game day?

We will offer assistance at our ticket resolution windows at Gate ? and Gate ? as well as the main box office outside of Gate ?.

Can I have multiple tickets on one phone?

Yes, you will have the ability to swipe through multiple tickets on your phone. However, we recommend transferring each person their ticket in case you wish to enter the stadium at separate times.

Can I use digital tickets if I do not have smartphone?

No. We recommend contacting the Iowa Athletics Ticket Office to make arrangements as you will not be able to use the digital ticket option on game day without a smartphone.

Can digital tickets be downloaded onto a desktop computer?

No. A barcode transferred to paper is not accepted at the gate. Mobile tickets on a mobile device are the only acceptable tickets at the gate.

If I purchased tickets on StubHub, where can I pick them up on gameday?

Tickets purchased on StubHub are separate from tickets purchased through OU Athletics. However, StubHub offers digital tickets through the StubHub platform that can be scanned on gameday. If you have questions about your tickets purchased via StubHub, please contact StubHub customer support. They are available 24 hours a day, seven days a week, and can assist with tickets purchased directly from StubHub.

Is there Cell/Wi-Fi access at the stadium to be able to download the tickets?

Our stadium is equipped with enhanced cellular services. However, to guarantee seamless entry, we recommend downloading your tickets prior to arriving at the stadium. They can be saved directly to the Apple Wallet or Google Pay Wallet.

Who do I contact if I need assistance?

Please contact the Iowa Athletics Ticket Office, Monday-Friday between the hours of 8 a.m. and 5 p.m. CT at ????? or by email at ????? for further assistance.

Can I still get printed football season tickets?

As a benefit of being a football season ticket holder, fans who selected traditional paper tickets during the renewal period will receive a commemorative set of printed tickets at the end of the football season.