Individuals with disabilities are encouraged to attend all UI sponsored events. If you are a person with a disability who requires a reasonable accommodation in order to participate in this program, please contact the Athletic Ticket Office.

Beer, wine, and hard seltzers will be sold at Xtream Arena and at Carver-Hawkeye Arena. Outside alcohol of any kind is not permitted inside either arena.

• You must be 21 to purchase alcohol. No exceptions.
• A valid ID is required for every sale.
• Limit two (2) drinks per transaction.
• No sales or service to anyone believed to be or who is visibly intoxicated.
• Underage drinking is illegal. Purchasing or providing alcohol to minors is illegal.
• Guests who violate this policy may be ejected and risk arrest and loss of ticket privileges.
• Sales will start when the doors open; 60 minutes prior to the start of competition.
• Sales will end after the third competition rotation.

Clear bags are required at both Carver-Hawkeye Arena and Xtream Arena.

The following items are allowed inside Carver-Hawkeye Arena and Xtream Arena. All permitted items and patrons are subject to search and will be tagged at entrance.

• Bags that are clear plastic, vinyl or PVC that do not exceed 12″x6″x12″
• Clutch bags that do not exceed 4.5″x6.5″
• Factory-sealed water bottles or empty, refillable bottles [Limit one (1), under one (1) gallon]
• Medically necessary items (includes equipment for nursing mothers and diaper bags)

Doors open one hour (60 minutes) prior to the start of the meet.

This is applicable to both Xtream Arena and Carver-Hawkeye Arena.

Xtream Arena Map

Carver-Hawkeye Arena Map

Devices are available at no charge inside the UI Police headquarters on the concourse, near section EE. A driver’s license, credit card, or some other acceptable form of picture identification is required as a deposit.

Closed captioning will be displayed on the center-hung video board of Carver-Hawkeye Arena.

All concession stands are cashless. Only credit or debit cards will be accepted.

The stands will open 60 minutes prior to tip-off.

Merchandise is available at all home meets on the concourse. Fans can also purchase merchandise through the official apparel provider of the Hawkeyes, The Hawkeye Fan Shop.

To access the accessible floor seats on the north end of Carver-Hawkeye Arena, please utilize the elevator in the north lobby.

For either Xtream Arena or Carver-Hawkeye Arena, if a emergency of any kind occurs, please seek out the nearest police officer or security staff member.

At Xtream Arena: First Aid is available by the main entrance.

At Carver-Hawkeye Arena: First Aid is available on the concourse, near section EE. If medical assistance is needed, notify the nearest Police officer or security personnel.

If you have health problems or anticipate any special needs, please contact the UI Athletics Department at
319-335-9247 between 9:00 a.m. and 4:30 p.m., Monday through Friday.

During home meets inside Carver-Hawkeye Arena, fans can report issues with their neighbors by sending a text message to UI staff, requesting their need for assistance. The text should be sent to 69050, then type the word Iowa followed by the issue and the location. The text message is received by UI staff, who will dispatch the appropriate response. Inappropriate or prank texts will be reported to the proper authorities.

UI Police: 319-335-5022
UI Hospitals and Clinics Emergency Room: 319-356-2233

To ensure that all patrons have a pleasant game day experience, each patron should act responsibly and be considerate of others. Ticket holders should also be sensitive to the behavior of their guests. The following acts or types of behavior by any arena visitor, employee or ticketed patron will not be tolerated:

• Behavior that is unruly, disruptive, or illegal in nature.
• Possessing and/or concealing a firearm, explosives or other weapons (weapons carried with permits are also prohibited).
• Possessing or using illegal drugs.
• Attempting to sit in a location other than the guest’s ticketed seat.
• Unreasonably obstructing the view of other patrons.
• Fighting, taunting, or any action that may harm or endanger others.
• Harassing or threatening other patrons, arena staff, players or game officials.
• Projecting images onto players, coaches, officials, broadcast or network employees or other sideline personnel by aiming a laser pointer, spotlight or other such device at them.
• Intoxication or other signs of alcohol and drug impairment that result in irresponsible behavior (intoxicated patrons will not be admitted to the arena).
• Offensive language or obscene gestures, to include the use of such language or gestures concerning a person’s race, ethnicity, color, gender, religion, creed, disability, age, sexual orientation, gender identity/expression or national origin; or to instigate, incite or encourage a confrontation or physical assault.
• Nudity; to include the removal of shirts and other items of apparel that may offend others.
• Committing sexual acts or exhibiting lewd behavior.
• Smoking or use of any kind of tobacco.
• Liquor violations.
• Underage consumption of alcohol.
• Throwing objects.
• Entering the courtside area or playing court (trespassing).
• Failing to follow the instructions of arena personnel.
• Any other acts or behavior that, in the judgement of Athletics Event Management, poses a threat to other patrons or diminishes their enjoyment of the game.

Whether or not certain types of behavior and/or acts are inappropriate or offensive to others may depend on one’s perspective and values. Athletics Event Management reserves the right to deem an act or exhibited behavior to be inappropriate and to act accordingly. Fans who fail to comply with arena policies are subject to a warning, ejection or arrest. Acts such as fighting, being abusive to others, being intoxicated, throwing objects or committing other acts that may injure other patrons or disrupt the progress of the game may result in ejection and/or arrest without prior warning. Violations by ticket holders may result in the revocation of ticket privileges.

At Xtream Arena: lost & found items are available at the Guest Services area.
At Carver-Hawkeye Arena: lost & found items may be turned in, or claimed at the UI Police headquarters, near section EE.

Address later inquiries to Athletic Facilities Office, 120 Carver-Hawkeye Arena, phone 319-335-9410.

Mobile tickets (aka, electronic tickets) will be used at both Xtream Arena and Carver-Hawkeye Arena. Mobile tickets are used in order to enhance fan service and flexibility. Mobile tickets will be scanned on fans’ smartphones at the point of entry. Printed PDF tickets will not be accepted on meet day. Read more about how to purchase, download, and access mobile tickets.

Should fans have issues with mobile tickets, please contact the ticket offices of either Xtream Arena or Carver-Hawkeye Arena. Contact the office in which the meet is taking place.

The following items are NOT allowed inside Xtream Arena or Carver-Hawkeye Arena. Admission will be denied to anyone carrying the following items.

• Alcoholic beverages
• (New) Backpacks, purses, handbags and/or cinch bags
• Banners and signs
• Coolers, glass containers, backpack hydration systems, or refillable water bottles over one (1) gallon
• Large lens cameras (6″ or more), video cameras or tripods
• Noisemakers, strobe lights or any other disruptive devices
• Outside food (unless medically indicated)
• Non-service animals
• Strollers and car seats
• Tobacco of any kind (including e-cigarettes)
• Umbrellas
• Weapons of any kind

General Will Call ticket window and Team Pass Gates are located at the Athletics Ticket Office inside the north entrance of Carver-Hawkeye Arena.

The general ticket booth at Xtream Arena can be found inside the main entry doors, which face northwest.