Smartphone and smart watches showing digital tickets.

What are Mobile Tickets?

Mobile tickets use email or text messaging to send your tickets directly to you after purchase. These tickets are optimized for display on your smartphone device.

What are the Benefits of Mobile Tickets?

  • Avoid waiting in Will Call lines to pick up your tickets
  • Prevent your tickets from getting lost in the mail
  • No need to print your tickets. Simply present your mobile device with tickets at the gate.
  • Easily transfer your tickets to the mobile devices of friends and family.
  • Sell your tickets through the StubHub Ticket Marketplace right on your phone!
    Not available for faculty/staff, student, or youth tickets

Ticket Management Features

Your My Account page gives you a convenient, simple, and secure way to manage your tickets.

  • View your tickets:
    • Step 1: Visit hawkeyesports.com/myaccount on your phone
    • Step 2: Log in using your account number and password If you do not know your password, click ‘Forgot Password’ to have a temporary one emailed to you.
      If it is your first time accessing your account online, click ‘Activate Your Account’ to link your existing account with PIN number.
  • Transfer or accept tickets on your phone.
  • Buy tickets to University of Iowa Athletics events
  • Update your account information

For assistance accessing your My Account page, please contact the University of Iowa Athletics Ticket Office at 1-800-IA-HAWKS or tickets@hawkeyesports.com.

Buying and Downloading Tickets

  1. Buy home game tickets online.
  2. You will receive an email or SMS text. Click the link to add the tickets to your mobile wallet.
  3. Present your mobile ticket on your smartphone at the game. Mobile tickets are individually bar coded allowing one scan per entry so any attempts to duplicate, alter or sell any copies of the mobile ticket may result in admittance being refused to the event. This provides heightened security by identifying counterfeit and stolen tickets.

How To Transfer Tickets

How to Receive Tickets

Step-By-Step Mobile Ticket Instructions

For iPhone:

For Android:

Game Day Tips

Prior to arriving to the event, here are ways to speed up your game day entry:

  • Access your tickets through My Account page at least 24 hours prior to the event.
  • Download and save your tickets to your Apple Wallet or Google Pay.
  • Make sure your phone is fully charged.
  • Have your ticket ready to be scanned before entering the venue.

It is recommended to send each guest their own individual ticket if the party is arriving separately.

PLEASE NOTE: To avoid issues on game day, please download and save tickets in advance, as venue connectivity can vary. If you do not download and save your mobile tickets to your mobile wallet prior to the event, you will need to use cellular data or Wi-Fi to access your tickets and may have trouble connecting on game day. Do not print out your digital ticket as printed digital tickets will not be accepted at the gate. If you experience any ticket issues when entering the venue, please visit the closest box office for assistance.

FAQ

Q: Why is Iowa Athletics moving to mobile tickets?

A: Mobile tickets will provide a safe and contact less environment for our fans. Mobile ticketing also provides:

  • Quick and easy entry to all venues using your mobile phone or smart device
  • Instant access to all your season tickets through hawkeyesports.com/myaccount
  • The ability to manage, transfer and sell your tickets at any time
  • Reduced risk of lost, stolen, counterfeit or forgotten tickets
Q: How does mobile ticket delivery work?

A: Beginning with the 2020 season, tickets for all University of Iowa Athletic events will no longer include a printable PDF option. This decision was made to move to a contact less entry for the safety of our fans. Mobile ticketing will also protect the integrity of your tickets and to prevent fraud and counterfeit problems that often accompany PDF tickets. Printed PDF tickets WILL NOT be accepted at any Iowa Athletics venues for admittance. This year, all season tickets and single game tickets are fully digital and only accessible via your mobile device. Your phone is your ticket!

Q: Can I print my tickets from home?

A: No, all tickets must be presented on your mobile device. Printed copies of mobile tickets will not be permitted for entry. For assistance on game day, visit the venue box office.

Q: How do I access my tickets on my smartphone?

A: Review our Step-By-Step Mobile Ticket Instructions. When you arrive at the venue, have your ticket ready to scan on your mobile device. If you have guests and multiple tickets on your phone, swipe to navigate between the tickets.

Q: I’ve never used My Account page. Do I already have an account? Do I need to create a new one?

A: If you have ever purchased tickets from the University of Iowa Athletics Ticket Office, you already have an account in our ticketing system.

  • If you are accessing your account online for the first time, click ‘Activate Your Account’ to link your existing account with PIN number.
  • If you do not know your password, click ‘Forgot Password’ to have a temporary one emailed to you.
  • If you do not know the email associated with your account or have additional questions, please contact the Iowa Athletics Ticket Office at 1-800-IA-HAWKS or tickets@hawkeyesports.com.
Q: What if I need help on game day (including dead/lost/stolen phone before arriving)?

A: Visit the box office at the venue for assistance on game day.

Box office at Kinnick Stadium is located in the Southeast corner of Kinnick Stadium, between Gates A & M.

Box offices at Carver-Hawkeye Arena are located at each entrance to Carver-Hawkeye Arena.

Q: What if I do not have a smartphone?

A: If you do not have a smartphone, please contact the University of Iowa Athletics Ticket Office at 1-800-IA-HAWKS or tickets@hawkeyesports.com for assistance.

Q: Can I have multiple tickets on a single phone?

A: Yes, you can swipe through your available tickets at the venue if the entire party is present. For easier entry, it is recommended to send each attendee their own individual ticket.

Q: What if my entire party isn’t with me when I am ready to enter?

A: All guests must be present to use tickets for entry. Guests are strongly encouraged to send each attendee their own individual ticket if arriving separately.

Q: I am a University of Iowa student. Do I have access to my tickets online?

A: Yes, all student tickets are mobile and can be accessed/managed in the same manner as regular ticket holders.

Q: If I purchased tickets on StubHub, where can I pick them up on game day?

A: Tickets purchased on StubHub are separate from tickets purchased through University of Iowa Athletics. However, StubHub offers digital tickets through the StubHub app. If you have questions about your tickets purchased via StubHub, please contact StubHub customer support. They are available 24 hours a day, seven days a week and can assist with tickets purchased directly from StubHub.

Q: Is there online access at the venue to be able to download the tickets?

Our venues are equipped with enhanced cellular services. However, to guarantee seamless entry, we recommend downloading your tickets prior to arriving. They can be saved directly to the Apple Wallet or Google Pay Wallet.