Individuals with disabilities are encouraged to attend all University of Iowa-sponsored events. If you are a person with a disability who requires a reasonable accommodation to participate in this program, please contact the Athletic Ticket Office.

ADA + Companion Seating: People with mobility impairment who require accessible seating are permitted to purchase tickets for accessible seats. This may include people who use wheelchairs, those who use other mobility devices, and people who cannot climb steps or walk long distances. Tickets for accessible seats may be sold to individuals who require accessible seating themselves or to someone purchasing on their behalf. Accessible seating can be purchased through the UI Athletics Ticket Office.

• Elevators: The north elevator, located just inside the North Entrance of the arena, will be available. Fans in wheelchairs with ADA seating on floor level are encouraged to continue using the north elevator.
• Listening Devices: available at no charge inside the UI Police headquarters on the concourse, near section EE. A driver’s license, credit card, or some other acceptable form of picture identification is required as a deposit.
• Closed Captioning: will be displayed on the center-hung video board of Carver-Hawkeye Arena.
• Sensory Needs: Carver-Hawkeye Arena is certified as Sensory Inclusive by KultureCity!  Sensory Bags are available at each Fan Services stand location. Sensory Bags contain fidget devices, noise cancelling headphones, visual cue cards, and strobe reduction glasses.
• Service Animals: are permitted inside Iowa Athletics facilities for all games and events. Pets are prohibited.

ALLOWED ITEMS:

• Bags that are clear plastic, vinyl or PVC that do not exceed 12″x6″x12″
• Clutch bags that do not exceed 4.5″x6.5″
• Factory-sealed or empty water bottles (limit 1)
• Medical items (lactation + diaper bags)
• Handheld signs no larger than 18"x 24" Signs must be event-related, handheld and no larger than 18×24. Signs or banners may not be hung or fastened anywhere in the arena. Signs or flags on sticks or poles are not permitted. They should not include logos or be commercial, obscene or vulgar in nature or cause any disturbance with other fans.
• Service animals

PROHIBITED ITEMS:

• Alcoholic beverages
• Backpacks, purses, handbags and/or cinch bags
• Coolers, glass containers, backpack hydration systems 
• Large lens cameras (6″ or more), video cameras or tripods
• Noisemakers, strobe lights or any other disruptive devices
• Outside food (unless medically indicated)
• Non-service animals
• Strollers and car seats
• Tobacco of any kind (including e-cigarettes)
• Umbrellas
• Weapons of any kind

All concession stands are cashless. Only credit or debit cards will be accepted. The stands open 90 minutes prior to the start of competition.

Alcohol Policy: Beer, wine, and hard seltzers are sold inside Carver-Hawkeye Arena. Outside alcohol of any kind is not permitted inside the arena.

• You must be 21 to purchase alcohol. No exceptions.
• A valid ID is required for every sale.
• Limit two (2) drinks per transaction.
• No sales or service to anyone believed to be or who is visibly intoxicated.
• Underage drinking is illegal. Purchasing or providing alcohol to minors is illegal.
• Guests who violate this policy may be ejected and risk arrest and loss of ticket privileges.
• Sales will start when the doors open; 90 minutes prior to tip-off.
• Sales will end at the beginning of the end of the third quarter.

There are now two elevator options: the elevator in the north lobby, as well as the new elevator on the south side of the concourse within CHA. This elevator will take fans to the new wrestling concourse where they can walk straight out to the floor of Carver with no incline.

Please note that the new, south elevator is accessible only from inside the arena. Entry into the arena is available at the four main entrances (North, West, South and East). However, fans may exit at concourse/street level from this elevator following the event.

The north elevator, located just inside the North Entrance of the arena, will also remain available. Fans in wheelchairs with ADA seating on floor level are encouraged to continue using the north elevator.

Entrances open 90 minutes prior to tip. Will Call and Pass Gates are located at the Ticket Office inside the north entrance. The Ticket Office will close after halftime.  Patrons will not be permitted to exit & re-enter Carver-Hawkeye Arena.

Will Call: All patrons picking up tickets at Will Call must present a photo ID to pick up tickets. Orders may be screened prior to distribution of tickets. An order may be required to be picked up at Will Call; if this is the case, the purchaser will be required to present the credit card used to purchase as well as a valid photo ID matching the card.

Security Screening: All items and persons entering Carver-Hawkeye Arena are subject to security screening and inspection via a walk-through metal detector and/or a hand wand metal detector. Using the latest screening technologies, guests will not need to remove any items from their person as they pass through, like your wallet, keys, or phone. Unlike the airports or other venues, you have visited, you can keep everything on you. Your wristlet or clutch will also be carried right through the metal detector. Remember, we have a Clear Bag Policy at Carver.

Request a Scoreboard Message for Women’s Basketball
Each message request is $75.

First Aid is available on the concourse, near section EE. If medical assistance is needed, notify the nearest Police officer or security personnel.

If you have health problems or anticipate any special needs, please contact the UI Athletics Department at
319-335-9247 between 8:00 a.m. and 4:30 p.m., Monday through Friday.

During home games inside the Arena, fans can report issues with their neighbors in Carver-Hawkeye Arena by sending a text message to UI staff requesting their need for assistance. The text should be sent to 69050, then type the word Iowa followed by the issue and the location. The text message is received by UI staff, who will dispatch the appropriate response. Inappropriate or prank texts will be reported to the proper authorities.

UI Police: 319-335-5022
UI Hospitals and Clinics Emergency Room: 319-356-2233

To ensure that all patrons have a pleasant game day experience, each patron should act responsibly and be considerate of others. Ticket holders should also be sensitive to the behavior of their guests. The following acts or types of behavior by any arena visitor, employee or ticketed patron will not be tolerated:

• Behavior that is unruly, disruptive, or illegal in nature.
• Possessing and/or concealing a firearm, explosives or other weapons (weapons carried with permits are also prohibited).
• Possessing or using illegal drugs.
• Attempting to sit in a location other than the guest’s ticketed seat.
• Unreasonably obstructing the view of other patrons.
• Fighting, taunting, or any action that may harm or endanger others.
• Harassing or threatening other patrons, arena staff, players or game officials.
• Projecting images onto players, coaches, officials, broadcast or network employees or other sideline personnel by aiming a laser pointer, spotlight or other such device at them.
• Intoxication or other signs of alcohol and drug impairment that result in irresponsible behavior (intoxicated patrons will not be admitted to the arena).
• Offensive language or obscene gestures, to include the use of such language or gestures concerning a person’s race, ethnicity, color, gender, religion, creed, disability, age, sexual orientation, gender identity/expression or national origin; or to instigate, incite or encourage a confrontation or physical assault.
• Nudity; to include the removal of shirts and other items of apparel that may offend others.
• Committing sexual acts or exhibiting lewd behavior.
• Smoking or use of any kind of tobacco.
• Liquor violations.
• Underage consumption of alcohol.
• Throwing objects.
• Entering the courtside area or playing court (trespassing).
• Failing to follow the instructions of arena personnel.
• Any other acts or behavior that, in the judgement of Athletics Event Management, poses a threat to other patrons or diminishes their enjoyment of the game.

Whether or not certain types of behavior and/or acts are inappropriate or offensive to others may depend on one’s perspective and values. Athletics Event Management reserves the right to deem an act or exhibited behavior to be inappropriate and to act accordingly. Fans who fail to comply with arena policies are subject to a warning, ejection or arrest. Acts such as fighting, being abusive to others, being intoxicated, throwing objects or committing other acts that may injure other patrons or disrupt the progress of the game may result in ejection and/or arrest without prior warning. Violations by ticket holders may result in the revocation of ticket privileges.

Lactation rooms are available at the family restrooms on the concourse located near the North Entrance.

Medically necessary items (includes equipment for nursing mothers and diaper bags) are permitted items. Patrons are subject to search and will be tagged at entrance.

Left items may be claimed at the UI Police headquarters, near section EE. Address later inquiries to Athletic Facilities Office, 120 Carver-Hawkeye Arena, phone 319-335-9410.

All stands are cashless. Only credit or debit cards will be accepted.

Shop online, hawkeyefanshop.com